Refund policy

CANCELLATIONS & REFUNDS

If you wish to cancel an order please ensure you give us a call a minimum of 24 hours before the delivery date for a full refund.
During peak seasons, if you wish to cancel an order please ensure you give us a call a minimum of 5 days before the delivery date for a full refund.
If by any chance or circumstance you feel that you are not happy with the flowers, please contact us within 24 hours of the delivery date, providing details and where possible, photographs. We will do our very best to come to a fair resolution.
Any credits given (for future discounts, or as a result of an unfulfilled order) must be used within 3 months of the date the credit was awarded.

SUBSCRIPTIONS

Cancellations of The Market Bunch is allowed after 5 charges (i.e. 5 weeks, 5 fortnights or 5 months). We will need a cancellation notice 7 days in advance.
For all other subscriptions, cancellations allowed after 3 charges (i.e. 3 weeks, 3 fortnights or 3 months). We will need a cancellation notice 7 days in advance.
Pre-paid subscriptions cannot be cancelled, however if necessary they can be transferred to a credit note which can be used to purchase our bouquets. We will need an advance notice of 2 weeks or more. You will receive an email confirming this transfer.
If you would like to change the delivery address for your subscription, please also email us at least 7 days in advance. You will receive an email confirming the change in address.
Subscriptions can be postponed for up to 6 weeks if required. Please notify us by email at info@charlottepuxleyflowers.com at least a week in advance with details and proof of your plans. You will receive an email confirming the suspension. Your subscription will then be extended by the same number of weeks. Please note subscriptions can only be postponed for no more than 6 weeks within a 6 month period.

CORPORATE CONTRACTS

Payment must be made on a monthly basis.
Contract cancellations/suspensions require a minimum of 3 weeks notice.
Late Payment Fee: see Price & Payment above.

We are committed, compelled, and just a little crazy about making sure your flowers bring you as much joy as possible, so we welcome your feedback and/or wisecracks on our flowers and services.

WORKSHOPS

Cancellations Policy

The minimum number of students required for a class to be confirmed is 4. In the event of low sign-ups, Charlotte Puxley Flowers will notify you 3 days prior to the workshop taking place. We reserve the right to cancel 3 days before the class if the minimum number of participants is below 4, in which case the workshop fee that was paid will be transferred into class credit for a different date, or refunded in full.
Any participants wanting to make changes to their workshop bookings must reach out to us at least 3 days before the workshop date with the reason stated clearly.
Charlotte Puxley Flowers reserves the right to review each cancellation on a case-by-case basis.

Credit Notes

Credit notes are valid for 6 months upon issuance and can be used towards any workshop or bouquet that you want to sign up for or purchase within the validity period.
In the event that the workshop that you want to sign up for has a higher course fee, you will be required to pay the difference.
If the workshop that you want to sign up for has a lower workshop fee, then the credits may be used in part. Please note that the validity date will still remain the same and will not be extended.

Make-Up Classes