Delivery & Self-Collection

Delivery

Deliveries will be between 10am - 1pm or 1pm - 6pm on Mondays - Saturday.  Please select the preferred time-slot at checkout. We are closed on Sundays.

Standard Delivery (10 am - 1 pm / 1 pm - 6 pm)

Delivery cost is charged at $15 per location at checkout page for delivery between 10 am - 1 pm or 1 pm - 6 pm.

Orders placed before 12 pm are eligible for same-day delivery - please give us a ring to check availability of flowers. Do note that same-day delivery might not be available once we have reached our maximum daily capacity.

Orders placed before Friday, 12pm are eligible for Saturday delivery.

We do not deliver on Sundays.

 

Early Delivery (Before 10 am)

Delivery cost is charged at $25 per location for delivery before 10 am.

We need a 24-hour notice for early deliveries. Please reach out to us if you'd like to schedule an early delivery at info@charlottepuxleyflowers.com or +65 8182 1164.

 

Late Night Delivery (After 6 pm) 

Delivery cost is charged at $25 per location for delivery after 6 pm.

We need a 24-hour notice for early deliveries. Please reach out to us if you'd like to schedule an late night delivery at info@charlottepuxleyflowers.com or +65 8182 1164.

 

Re-Delivery Charge

We use a trusted and professional third-party to ensure your orders are delivered on time and in perfect condition. To help make this possible, please ensure that the recipient’s name and address are correct prior to confirming your order.
We will not be responsible for any misinformation on delivery details and it is your responsibility to ensure all information entered during the checkout process is correct.

In the case where the delivery address was entered incorrectly by customer during checkout, we will be able to re-deliver the flowers to a different location. There is a $20 re-delivery charge should that be the case.

If no one is available to take the delivery, we will be in touch with either the sender or recipient to get approval to leave flowers in a safe place. If both the sender and recipient are not contactable and unless specifically stated to leave flowers outside the delivery address, we will schedule for a re-delivery. There is a $30 re-delivery charge should that be the case.

 

Self-Collection

Self-collection from our studio can be done between 11am – 5pm, Mondays to Fridays. We do not offer self-collection on weekends unless otherwise stated.

Please drop us a line and let us know what time to expect you so we can ensure someone is available.